FAQ

Click here to visit our return policy page. 

WE DO NOT OFFER EXCHANGES. Instead, we offer returns and you may reorder the product or size you want. We recommend reordering quickly before your size is sold out.

WHO DO I CONTACT WITH QUESTIONS?

EMAIL: service@serive.COM

WHAT IF MY ITEM CAME DAMAGED?

IF YOUR ITEM CAME DAMAGED, DON'T WORRY WE'VE GOT YOU COVERED. EMAIL OUR CUSTOMER SERVICE TEAM AND WE WILL MAKE SURE EVERYTHING IS TAKING CARE OF.

 

HOW LONG DOES IT TAKE TO SHIP?

PLEASE ALLOW 3-5 DAYS FOR YOUR PACKAGE TO BE PROCESSED AND SHIPPED TO YOU! :)

!!!Due to worker shortages related to COVID-19, packages are occasionally delayed by 24-72 hours!!!

Occasionally when there is higher-than-usual order volume, our fulfillment team may send an incorrect size or product. If this is the case please CONTACT US and we will right our wrong ASAP!

Shipments are occasionally prematurely marked DELIVERED by the post office. Please allow a few business days for the package to arrive after it has been marked as DELIVERED.

 

If you opted out of package protection on your order, we recommend reaching out to your local post office. The vast majority of the time, the post office is able to assist in locating a missing package that is wrongfully marked delivered.

We are unable to assist with shipping related questions once a package has been turned over to the shipping service.